Consider the following concept: feature suggestions, defects and change requests are really just like sales leads.
Right now I’m sitting-in on the inaugural Infusion ICC (Infusion Certified Consultant) training course. It is the charter class for ICCs and every seat is full (over 50 in all)! It is a 5 day course and it is going great! Tons of great CRM and contact manager information being exchanged by the group. After all, almost everyone doing the ICC course is a CRM or contact manager expert.
Anyway, as the ICC course is proceeding everyone is encouraged to put feature suggestions and change requests on post-it notes. We put them into a basket and we later enter them into our ticketing system. We are getting some FANTASTIC suggestions listed on the post-it notes that we put in the basket!
Well, during one of the breaks a few of the course attendees and I were chatting and I was asked if I was cringing at all the post-it notes in the basket. To their surprise, I answered ABSOULTLY NOT! Fact is I LOVE all the suggestions on how to make the software better. I explained that all the post-it notes are just like sales leads to me. I consider all of the suggestions to be written on gold! Make no mistake, I’m very proud of our product and all the functionality it offers our customers.’ Nevertheless, we have a great opportunity to get feedback from all the ICCs to make us even better and stronger. I’m going to take every “lead” and chase it down and close it.
A few months ago our VP of Marketing David William Lee suggested the concept of bugs = leads, and I thank him for the idea. We are working every day here at Infusion to make the product better and I want to thank all the ICCs for giving me such great “leads” to work with.
Joseph Norcott says
I was fortunate enough to be sitting near you and Adam Ross during the training and certification. It was refreshing to learn that Infusion Software is willing to listen and very open to new ideas/suggestions.
We are looking forward to the road map for Infusion Software and are ready to work with everyone to make it happen.
Joe and Dolores Norcott
Marc Chesley says
Thanks for the note, Joe. It was great to get to know you and Dolores better at the ICC training event. I’m totally excited about the ICC program and I’m glad you and Dolores are part of the Infusion family!